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Inbox and support
Working a shared inbox without two people answering the same customer: status, priority, assignment, labels and the daily routine that holds it together.
Articles in this topic
- Conversation status, priority and assignmentThe four states a conversation can be in, what snoozing does, the four priority levels, and how assignment keeps a shared inbox from becoming a list nobody owns.
- Working the inboxA first-day tour of the Juno inbox — the three panes, replying, saved replies, attachments, taking over from the AI, assigning, snoozing and resolving.
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