Templates & broadcasts
Outside the 24-hour window, WhatsApp only lets you send an approved template. Juno tracks that window for every chat and caps how many marketing messages one person gets.
Checked on every send, whoever presses the button.
What you get
A customer’s message opens a 24-hour window to reply freely. Juno tracks every chat, so free-form replies never hit a closed one.
Write it, submit it on your own WhatsApp account, use it once approved. Each language is approved separately.
Send an approved template to a segment and see delivery per recipient, instead of exporting numbers into somebody else’s tool.
Two marketing templates per contact per 24 hours by default, counted across every broadcast and journey. Anyone over is skipped and logged.
How sending works
Reply with whatever the chat needs: text, images, a price, a photo of the shelf.
Only an approved template can go out, and Juno switches you to one instead of letting the send fail.
Anyone already at today’s cap, and any number that is not on WhatsApp.
Appointment reminders follow the same rules: an approved template, sent on time.
Start a workspace, get a template approved, and reach the people who asked to hear from you.
