Getting started
6 articles- Add live chat to your website
- Connect Facebook Messenger and Instagram
- Connect your email mailbox
- Connect your WhatsApp number to Juno
Help centre
Juno help centre
How to run your business on chat — setting Juno up, working the inbox, and the WhatsApp rules that shape both.
Popular:24-hour windowTemplatesPricingSet up the AIFailed messages
New to Juno? Start here
Five steps from an empty workspace to a team answering customers, with the AI helping.
- Connect WhatsAppPut your business number on Juno. The one setup step that needs you.
- Add your knowledgeGive the assistant your policies, prices and FAQs to answer from.
- Set up the AI agentSwitch the AI on, test it privately, then let customers meet it.
- Work the inboxReply, assign, snooze and resolve: the daily routine.
- Send a broadcastReach a list of customers with an approved template.
Popular:24-hour windowTemplatesPricingSet up the AIFailed messages
Browse by topic
WhatsApp essentials
9 articles- A WhatsApp QR code you can change after it is printed
- Business verification and the green tick
- How WhatsApp charges for messages
- Opt-in and opt-out on WhatsApp
Inbox and support
2 articlesAI assistant and knowledge
4 articlesAutomation, templates and broadcasts
4 articlesContacts and labels
3 articlesCommerce and Shopify
3 articlesWorkspace, members and billing
3 articlesTroubleshooting
3 articlesDevelopers
3 articlesGetting started
6 articles
- Add live chat to your website
- Connect Facebook Messenger and Instagram
- Connect your email mailbox
- Connect your WhatsApp number to Juno
- What Juno is
- Your first week
WhatsApp essentials
9 articles
- A WhatsApp QR code you can change after it is printed
- Business verification and the green tick
- How WhatsApp charges for messages
- Opt-in and opt-out on WhatsApp
- Quality rating and messaging limits
- The WhatsApp 24-hour customer service window
- WhatsApp Business App coexistence, explained properly
- WhatsApp Business app vs WhatsApp Business Platform (API)
- WhatsApp message templates — categories, variables and approval
AI assistant and knowledge
4 articles
- Drafting replies with AI in the inbox
- Give the AI agent something to answer from
- Handover and guardrails: what the AI may do on its own
- Set up the AI agent in 15 minutes
Automation, templates and broadcasts
4 articles
- Appointment reminders
- Automation rules, macros and canned responses
- Journeys — automatic follow-up sequences
- Send a WhatsApp broadcast
Contacts and labels
3 articles
- Contacts, profiles and segments
- Conversation labels and contact labels
- Import contacts from Excel or CSV
Commerce and Shopify
3 articles
See all →Workspace, members and billing
3 articles
See all →Troubleshooting
3 articles
See all →Can’t find what you need?
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