Who is this number?
Beside each chat, Juno shows every Plato patient on that number, because one mobile is often a whole family.
For clinics, dental and specialist practices
One WhatsApp front desk, from first question to next visit.
Patients get answers and reminders from your own number, at any hour. Your desk sees every reply.
Works with Plato, or any booking system that can send Juno its appointments.
- Official WhatsApp Business Platform
- Keeps your own number
- A Singapore company
- We set it up with you
The whole path
Six moments, one WhatsApp number
From the first question to the recall months later, the same number carries each patient through, and every record lands where your clinic already keeps it.
- First contact
Are you open on Saturday?
Juno8:30am to 12:30pm.
The question gets an answer, not a voicemail
Hours, price and parking are answered from your information. Anything clinical is handed to a person.
- The booking
For the desk
“Can I move Friday 2:30 to next week?”
They ask for a time, and the desk gets it
The request lands on the desk’s shared list, in the patient’s own words, ready to action.
- The day before
Tomorrow, Tue 26 Aug, 2:30pm with Dr Lim.
ConfirmCancel
The reminder goes out, the answer comes back
Each morning Juno reads tomorrow’s list from Plato. The patient’s tap lands on their own appointment.
- They arrive
NameTAN MEI LING
IDS••••567D
File to Plato
Singpass or an ID card, not retyping
Singpass from the poster, or a photo of the card. Check the details and press once.
- After the visit
Approved template
Your results are ready to collect.
The follow-up is a message, not a phone list
Aftercare, a recall, results are ready: to the patients you pick, from the same number.
- The months after
Audience128 patients
Your flu vaccination is available now. Reply and we’ll find you a time.
The patient who has not been back
The flu batch lands or a screening comes due: one approved template goes to the patients you picked. Replies land in the inbox.
Bookings go to your team to confirm. Every booking, change and cancellation reaches Plato because a person enters it, and Juno keeps the request open until someone has.
The Plato connection
Works with Plato: reads your diary, writes only when you press
Plato
Your practice system. Still the system of record.
- Patients
- Appointments
- Today’s queue
Reads, automatically
- Tomorrow’s appointments
- Patient phone numbers
- The calendar, hourly
- Who a number belongs to
Writes, only on a press
- A reviewed registration
- Today’s queue entry
Someone at your desk reads the fields and presses the button. Everything else stops short of this line.
Juno
Messaging, the shared inbox, and the front-desk tools.
- Conversations
- The reminder run
The fiddly bits, already handled
Local numbers get your country code added. A blank doctor field won’t stop a reminder. An ID already in Plato is recognised as a match.
Your API key, locked away. Every call logged.
The key opens your whole practice database, so we seal it before storing it and only ever show its last four characters. Every call we make is logged.
Start on your own number, with us beside you
Start free on your own number, then USD 30 a month billed yearly (USD 39 monthly). Every plan has every feature; they differ only in volume. Juno is onboarding its first clinics now: founding partners keep today’s price as we grow, and we do the WhatsApp and Plato setup with you rather than handing you a manual.Start free on your own number, then SGD 30 a month billed yearly (SGD 39 monthly). Every plan has every feature; they differ only in volume. Juno is onboarding its first clinics now: founding partners keep today’s price as we grow, and we do the WhatsApp and Plato setup with you rather than handing you a manual.
At the desk
What the desk sees
Tomorrow, without opening Plato
Every hour Juno syncs your Plato calendar, so the desk can see how full the week is and who is coming.
- Read-only: Plato stays in charge of the diary
- Shows when it last synced, so you never mistake an old copy for now
- Appointments cancelled in Plato are marked, not quietly deleted
August 2026Synced 12 min agoRead-only
Tuesday 2509:15Tan Mei LingBlood test09:45Kumar S.Follow-up10:30Lee Wei JieVaccination11:00Ong Bee HoonMedical review
A walk-in, filed in one press
The patient scans Singpass from the poster on your counter, or you photograph their ID. Check the details, press once, done.
On the counter
Scan to check in
One printed code. Each scan starts a fresh retrieval.
A phone
SingpassorScan IDRead · TAN MEI LING
Theirs, or the desk’s. Both end at a reading.
The desk checks it
NameTAN MEI LINGIDS••••567DBorn1985-03-14Address12 Bukit Timah RdFile to Plato
Nothing is written until someone has checked the details and pressed this.
In Plato
Patient recordTAN MEI LING · createdToday’s queueNo. 12 · 09:42
Both in one press, in that order; the queue points at the patient.
Bring the right patients back, without blasting everyone
Choose a label, use an approved template and see every send or skip. Replies return to the shared inbox.
Flu vaccination · recallSent
- Audience
- Label · Flu jab128 patients
- Template
- ApprovedVaccination due
Hi Mei Ling — your influenza vaccination is due, and we have it in stock. Reply here and we’ll find you a time.
125 sent · 3 skipped by the daily cap · from your own number
Questions a practice manager asks
Before you connect anything
Whose WhatsApp number do patients see?
Yours. Reminders and replies go out from the clinic’s own WhatsApp Business number, in the clinic’s name, never a shared sender.
We are not on Plato. Can we still use the reminders?
Yes. The reminder engine is not Plato-specific; Plato is simply the first system it reads. Any booking system can push its appointments to Juno’s API, directly or through Zapier, and the same reminders go out.
Do you keep the photo of the ID?
No. It is read once in memory, and only the extracted fields are stored; the document never reaches the database or a backup. The scan link is a one-shot capability that expires in fifteen minutes.
Where does patient data live, and under which law?
In your own workspace, isolated from every other tenant at the database level, readable in full through your own API key, and we will hand you a complete export on request. Juno is built and operated by MedPath AI Pte. Ltd., incorporated in Singapore, and handles personal data under the Personal Data Protection Act 2012. Data is hosted in Singapore where practical; a few of the services we rely on process outside it, and the privacy policy names them. Traffic is encrypted in transit and channel credentials at rest; your Plato API key is sealed before storage and never shown again beyond its last four characters. We never train shared models on your data.
Something goes wrong at nine in the morning. Who do we reach?
service@medpath.com reaches the people who build Juno at MedPath AI here in Singapore, not a ticket queue. Every reminder run keeps its own log of each send, skip and failure with a reason, and every call we make to Plato or WhatsApp on your behalf is recorded, so a morning that went wrong can be reconstructed rather than guessed at.
Set up your clinic with us
Start a workspace configured for a clinic. The Plato connection, reminder template and walk-in tools are all in its setup list, and you can change any of them later.