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Troubleshooting
Something is not working: a message that would not send, a customer whose messages never arrive, a photo that shows as unavailable. Each of these has a small number of causes, and the error usually names one of them.
Articles in this topic
- A message would not sendEvery reason an outbound WhatsApp message is refused, what the error means, and the fix for each.
- A photo or voice note is not showingWhy an image, document or voice note in a conversation shows as unavailable, which cases are recoverable, and which are permanently gone.
- Customer messages are not arrivingWhat to check when someone messages your WhatsApp number and nothing appears in the inbox — in the order that finds it fastest.
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